InformationWeek | Customer Service | UPS Seeks Reliability, End-To-End Visibility | March 7, 2005

InformationWeek | Customer Service | UPS Seeks Reliability, End-To-End Visibility | March 7, 2005

From the article:

A second project under way involves deploying "package-flow" technology in UPS's package centers, entailing a suite of custom-built software that combines operations research and mapping technology to optimize the way boxes get loaded and delivered. One goal is to cut the distance that delivery trucks travel by more than 100 million miles each year.